You may request a detailed security kit for Motion by contacting support@usemotion.com. This kit includes copies of our most recent SOC 2 report, penetration test report, company policies, and comprehensive security questionnaire answers. In your request, please indicate who in your company is requesting access to Motion, or who would be the business point of contact from your company if you were to purchase a license.
We are unable to accommodate custom security questionnaires unless your company is in active discussions with Motion about an enterprise contract. You may request Motion's security kit which answers all standard security questions and includes copies of our latest auditor reports.
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with local laws.
NexusBird, Inc (dba Motion) successfully completed the AICPA Service Organization Control (SOC) 2 Type II audit. The audit confirms that NexusBird, Inc’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.
Motion was audited by Prescient Assurance , a leader in security and compliance certifications for B2B, SAAS companies worldwide. Prescient Assurance is a registered public accounting in the US and Canada and provide risk management and assurance services which includes but not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, CSA STAR etc. For more information about Prescient Assurance, you may reach out them at info@prescientassurance.com.
An unqualified opinion on a SOC 2 Type II audit report demonstrates to Motion's current and future customers that they manage their data with the highest standard of security and compliance.
Customers and prospects can request access to the audit report by contacting support@usemotion.com.
All of our services are hosted with Google Cloud Platform (GCP). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit GCP Security.
All of our data is hosted on Google Cloud Platform (GCP) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.
All databases are encrypted at rest.
Our applications encrypt in transit with TLS/SSL only.
We perform vulnerability scanning and actively monitor for threats.
We actively monitor and log various cloud services.
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
We collect a user's name & email address, calendar events, and contact list. This data is required for Motion to function — to intelligently plan a user’s day by optimizing their tasks and meetings.
All customer data is stored on Google Cloud Platform with encryption-at-rest and encryption-in-transit. Data is stored in Google's Central-1 region, based in Iowa. Data is not stored in the European Union, and at this time unfortunately it is not possible to request your data to only be stored in the European Union.
Data collected by Motion is kept strictly to Motion. No 3rd parties will have access to or be sold any of the data captured by Motion.
Users may request their data be deleted by contacting Motion support.
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
We follow the principle of least privilege with respect to identity and access management.
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@usemotion.com.
